WILL KETZALY PRODUCTS WORK FOR MY SENSITIVE SKIN?
Ketzaly uses a range of natural ingredients in order to align with a spectrum of skin types. We are proud to report that we've been able to find a natural solution for even the most sensitive of skin types!
HOW CAN KETZALY COMPETE WITH MORE EXPENSIVE BRANDS?
Ketzaly's mission is to make the highest quality products using natural ingredients and provide them at a price that everybody can afford. We can assure you that the ingredients used to formulate Ketzaly products are of the most premium quality and rival competitors selling for up to 10x our prices.
WILL THE SCENTS AND COLOURS IRRITATE MY SKIN?
Ketzaly does provide an unscented and uncoloured range though we are happy to report that we are yet to see a single negative reaction or irritation to any of our scents or colours. This means you can finally have beautifully coloured and scented cosmetic products without the often painful irritation that can often come along with it.
WHAT DO YOU MEAN "SCIENTIFICALLY BACKED"?
All our products are formulated by our founder. Our founder is a PhD candidate studying the field of biotechnology with a specialty in medicinal plants. This means that all Ketzaly cosmetics are formulated with the highest quality ingredients and formulated in a way to achieve a synergy of ingredients like no other. All ingredients used in our formulations have scientific backup which states their effectiveness.
CAN I USE MY KETZALY PRODUCTS EVERYDAY?
YES! You sure can and we encourage you to! Due to the natural ingredients in Ketzaly products, they are very gentle on the skin. We are currently working on producing detailed regimes for all of our products! In the meantime, feel free to contact us through email or any of our social media channels to discuss the preffered application process for you desired products. We most mention that specifics on how to use and how often are the products to be used are specified on each product page.
HOW DO I MAKE CHANGES TO AN ORDER I'VE ALREADY PLACED?
Please email us at firstname.lastname@example.org and we would be happy to customise your order for you before sending it out. Orders can't be changed once tracking detials have been provided. Please note that adding products to your order may involve an increase on shipping fee as shipping fees are bases on weight and size of the package.
WHERE ARE YOU LOCATED?
We are located in Melbourne, Victoria.
HOW ARE THE PRODUCTS MADE?
All Ketzaly products are handmade by our founders here in Melbourne.
WHEN WILL I RECEIVE MY ORDER?
We send orders daily to ensure that you receive your products as soon as possible! Please allow 3 to 5 business days for us to fulfil your order and rest assured we will contact you ASAP if there are any unexpected delays.
WHAT FREIGHT COMPANY DO YOU SHIP YOUR ORDERS WITH?
All our orders are sent via Australia Post. Shipping times are specified on their website.
DO YOU OFFER A MONEY BACK GUARANTEE?
Yes! We love and believe in our products and we know you will too! If you do not love your Ketzaly products more than coffee, puppies and sleep-ins combined, just return them within 30 days for a refund.
WHAT IS THE SHELF LIFE OF KETZALY PRODUCTS?
All our products have a different shelf-life which is specified on each product page. Generally, our products may last 6-24 months. Keep your products in a cool dry place away from direct sunglight or moisture to prolongue shelf-life.
If you have any other questions or concerns please do not hestiate to contact us via email@example.com. We're here to help!